Let me not tell you about the month that it took me to learn how to use the machine. The failed prints that had to be scrapped off. The time that I almost sliced myself with a razor trying to remove a build from the build plate. My husband having to come and help level the plate multiple times. My colleague who had to take apart her entire 3D printer because it arrived already broken. Now you would think that the company would have wanted their machine back rather than have a customer take apart the machine piece by piece.
Let's talk about the support. What? Support? A company that offered 1 year free support but decided that 60 days would be the new 1 year.
So let me start with May of 2014, basically six months after receiving the device. After more than a month of troubleshooting everything, I reached out to the company. These were the pictures that I submitted to them to show what was happening. It resulted in a new build plate arriving and an SD card.
Was I thankful? Absolutely. But did I expect to be right back here 6 months later since the 3D printer also had a summer break and winter break. Did I appreciate the hours that I lost troubleshooting this device or the weeks it took to receive a response from the company? Not really.